SHIPPING & RETURNS

OUR SHIPPING POLICY UK

We ship all orders in 1-3 days using Royal Mail tracked 24 £5.50

If you need your order guaranteed next day please email info@tallulahandhope.com

Once your order has been shipped you will receive an email update with tracking and further notification emails from Royal Mail. 

You can update your delivery window or request to leave with a neighbour / sale place by using your package’s Royal Mail tracking.

OUR SHIPPING POLICY INTERNATIONAL

We ship all orders in 1-3 days using DHL express charged £25.00.

All orders are shipped including Duty and Taxes.

Once your order has been shipped you will receive an email update with tracking and further shipment notification emails from DHL.

You will need to sign for your purchase, so it is important to use a delivery address where you will be available to sign, or somebody you trust can sign for it.

OUR RETURNS POLICY

We hope you will enjoy your purchase, however if you change your mind, you can return any unwanted items within 14 days of your order’s delivery date. 

All returned items must be in their original, unworn, unwashed condition, including all tags. We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. 

We process refunds in 1-2 working days of receiving your return. Please allow up to 7 business days for the refund to reach your account following receipt of your refund confirmation email.

Please note from 1st March 2024 that a £1.85 processing fee will be deducted from the total refund amount.  This excludes exchanges which are shipped free of charge.

Separate orders cannot be combined for returns or exchanges, each order must be processed individually.

HOW TO MAKE A RETURN

UK RETURNS & EXCHANGES 

To initiate a return or an exchange from the UK (Excluding the Channel Islands), please use our returns portal by clicking here.

IMPORTANT THINGS TO NOTE: 

  1. Please include the # (hashtag) in front of your order number to gain access to the portal
  2. Please use the email address associated with the order
  3. Select item/s to return or exchange, print out label and attach.
  4. Once posted please keep your Proof of postage with tracking number we cannot issue a refund without this information if your package gets lost.
  5. Cost for UK RETURN £1.85 from 1st March 2024 a £1.85 processing fee will be deducted from the total refund amount.
  6. All UK Returns are sent using  Royal Mail tracked 48 hours
  7. Exchanges are free of charge.

EXCHANGES UK

If you request an exchange, you will be able to exchange your item(s) for a different size. However, you cannot exchange for a different item. 

Exchanges are free of charge.

INTERNATIONAL RETURNS

To initiate a return or an exchange from abroad, please email returns@tallulahandhope.com quoting your order number and items you wish to return.

Return Costs by DHL (from 1st March 2024):
Please note from 1st March the cost to return will be £10.00 for international returns which will be deducted from the total order refund amount.  

EXCHANGES INTERNATIONAL

If you request an exchange, you will be able to exchange your item(s) for a different size. However, you cannot exchange for a different item. 

Exchanges are free of charge.

If you have any queries on shipping or returns please email info@tallulahandhope.com